Remote Transfusion Field Leader

Abbott; United States; À distance; USD 19 000 - 25 000; Plein temps

Résumé du poste

Abbott in New Delhi (Remote) seeks a Transfusion Senior Ambassador to manage onsite and remote services for Blood Screening labs. You’ll lead a small team of engineers, coordinate with sales, resolve complex customer issues, and drive service performance while ensuring regulatory compliance across the region.

The role requires 9–12 years in diagnostics, deep transfusion knowledge, and strong data-driven communication.

Qualifications

• 9–12 years in the diagnostic industry delivering high-level service.
• Excellent technical, product and transfusion industry knowledge.
• Demonstrated understanding and compliance with Quality Systems and processes.
• Exceptional team leadership and customer service skills.
• Confidently troubleshoot, diagnose and solve complex customer problems.
• Communicate professionally at all levels of a customer organization.
• Teamwork, maturity, autonomy and resilience expected.
• Strong understanding of stakeholders and customer dynamics.
• Experience with analytical tools and software.

Responsabilités

• Provide technical field support for Abbott instruments and informatics systems in transfusion medicine.
• Lead and coach a team; resolve escalations and customer issues.
• Analyze performance data and support product performance investigations.
• Use remote and predictive service tools to minimize downtime and compile reports.
• Manage preventative maintenance program and inventory levels.
• Identify service sales opportunities and collaborate to close them.

Connaissances

Team leadership

Customer service

Troubleshooting

Data analysis

Communication

Formation

Bachelor’s degree or equivalent in applied science/ medical laboratory science / electrical / mechanical / biomedical engineering

Outils

Analytical tools

Description du poste

Abbott in New Delhi (Remote) seeks a Transfusion Senior Ambassador to manage onsite and remote services for Blood Screening labs. You’ll lead a small team of engineers, coordinate with sales, resolve complex customer issues, and drive service performance while ensuring regulatory compliance across the region.

The role requires 9–12 years in diagnostics, deep transfusion knowledge, and strong data-driven communication.