Transfusion Diagnostics Field Service Engineer (Remote)

Abbott (abbottcareers2 board)

United States

Remote

USD 70,000 - 100,000

Full time

3 days ago

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Job summary

Abbott is seeking a Field Service Engineer (Transfusion Service Ambassador) to support the Transfusion Medicine Division. This is a field-based remote position with travel required up to 75% and candidates must reside within 30 minutes of Cincinnati, OH.

The role involves serving as the primary Abbott Diagnostics Division representative, owning customer relationships, providing first-line technical support for diagnostic instruments, and performing installations and maintenance across multiple

Qualifications

Associate degree or equivalent combination of education and work experience.
Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment.
Minimum 2 years of customer-facing experience providing technical, service, or operational support.

Responsibilities

Serve as the primary on-site representative of Abbott Diagnostics Division (ADD).
Own customer relationships, focusing on retention, loyalty, profitability, and value expansion.
Provide first-line technical support for complex diagnostic instruments, ensuring uptime and customer satisfaction.
Manage issue resolution end-to-end with ownership through closure.
Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting.
Drive revenue growth through service sales and value-based solutions.
Conduct customer business reviews, KPI reviews, and structured visits.