Remote Field Service Engineer - Transfusion Diagnostics

Abbott; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Abbott seeks a Field Service Engineer to support the Transfusion Medicine Division. This field-based remote role requires living within 30 minutes of Cincinnati, OH, with up to 75% travel to lab sites.

You will install, maintain, and troubleshoot diagnostics instruments, build strong customer relationships, and collaborate with cross-functional teams to ensure high uptime and service quality.

Qualifications

• Associate degree or equivalent combination of education and work experience.
• Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment.
• Minimum 2 years of customer-facing experience providing technical, service, or operational support.

Responsibilities

• Serve as the primary on-site representative of Abbott Diagnostics Division (ADD), acting as a trusted partner to laboratory customers.
• Own customer relationships, focusing on retention, customer loyalty, economic profitability, and value expansion.
• Provide first-line technical support for complex diagnostic instruments, ensuring uptime, analytical turnaround time, and customer satisfaction.
• Manage issue resolution end-to-end, escalating when necessary while maintaining ownership through closure.
• Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting.

Skills

Customer-facing

Troubleshooting

Technical support

Laboratory instrumentation

Field service

Education

Associate degree or equivalent

Bachelor's degree in Biomedical Engineering or related field

Tools

CRM systems

Job description

Abbott seeks a Field Service Engineer to support the Transfusion Medicine Division. This field-based remote role requires living within 30 minutes of Cincinnati, OH, with up to 75% travel to lab sites.

You will install, maintain, and troubleshoot diagnostics instruments, build strong customer relationships, and collaborate with cross-functional teams to ensure high uptime and service quality.