Remote Training Specialist - Public Safety Software

Motorola Solutions; Richmond (VA); Remote; USD 68,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Education Specialist for a remote role that requires 75%+ travel to customer sites across the United States. You will teach and train agency customers and staff on the Motorola Flex software and related third-party tools, delivering both on-site and remote sessions with various instructional methods.

The role emphasizes timely reporting, coordination with customer contacts, and adherence to CJIS security expectations.

Qualifications

• High School Diploma.
• 1+ years of experience working with Motorola Flex software.
• Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.

Responsibilities

• Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
• Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
• Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
• Completing department-required reports within set standards
• Managing communication with customer contact(s) related to the training schedule
• Coordinating customer (agency) information between trainers
• Operates under supervision from the Customer Education Lead
• Relying on instructions and pre-established guidelines to perform the functions of the job

Skills

Driver's license

Motorola Flex Administration

Motorola Flex software

Education

High School Diploma

Tools

Motorola Flex Administration

Job description

Motorola Solutions is seeking a Customer Education Specialist for a remote role that requires 75%+ travel to customer sites across the United States. You will teach and train agency customers and staff on the Motorola Flex software and related third-party tools, delivering both on-site and remote sessions with various instructional methods.

The role emphasizes timely reporting, coordination with customer contacts, and adherence to CJIS security expectations.