Remote Training & Development Supervisor

Lumicera; Olympia (WA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/Mf

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services in Olympia, WA is seeking a Supervisor, Training and Development to lead our learning programs. The ideal candidate has 2–3 years of supervisory or leadership experience, understands adult learning principles, and can coach and develop employees across teams.

You will design, deliver and continuously improve training resources, assess needs, measure effectiveness, and collaborate with operations, quality, and leadership to strengthen performance across Lumicera's

Qualifications

• Associates or bachelor’s degree required.
• Hands-on training, course development and delivery, adult learning, and evaluation methodologies.
• 2-years’ experience within Lumicera operations, previous job experience as a customer care specialist or in a quality‑oriented position preferred.
• Intermediate to expert knowledge of MS Office Suite and Virtual meeting platforms preferred.

Responsibilities

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees.
• Ensure essential resources have documentation and effective utilization by employees; including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others.
• Periodic reporting of quality metrics and monitoring of trainees for up to one year after training; drive new operations employee success rate.
• Assist in establishing mentoring and conducting peer-to-peer quality review and auditing.
• Deliver training to employees using various instructional techniques.
• Review, survey and evaluate trainees and knowledge retention; update training program accordingly.
• Manage paperwork and verification of training requirements and completion.
• Travel to other Lumicera/Navitus locations as needed.
• Ensure training programs meet compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations.
• Maintain current resources in training materials.
• Other duties as assigned.

Skills

Training development

Adult learning

Coaching

Team collaboration

Education

Associates or bachelor’s degree

Tools

MS Office

Virtual meeting platforms

Job description

Lumicera Health Services in Olympia, WA is seeking a Supervisor, Training and Development to lead our learning programs. The ideal candidate has 2–3 years of supervisory or leadership experience, understands adult learning principles, and can coach and develop employees across teams.

You will design, deliver and continuously improve training resources, assess needs, measure effectiveness, and collaborate with operations, quality, and leadership to strengthen performance across Lumicera's