Remote Training Associate — Mentorship, Growth & Benefits

spadepartners; United States; Remote; USD 27,000 - 41,000; Full time

Job summary

spadepartners in the United States is seeking motivated, service-oriented individuals for a remote role combining customer support, appointment coordination, and benefit education. You will help members understand available options without cold calling.

The position emphasizes training, mentorship, and opportunities for professional advancement, with interviews and onboarding conducted virtually. Flexible scheduling supports work-life balance while delivering a valued client experience.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Experience in customer service or sales is a plus but not required.

Responsibilities

• Connect with members who requested information and schedule virtual appointments.
• Conduct phone and video-based client conversations.
• Learn about members’ needs and explain available benefit options.
• Answer questions and provide clear guidance throughout the process.
• Assist clients with digital forms and required documentation.
• Maintain accurate and organized client records.
• Follow up with members to provide continued assistance.
• Participate in ongoing training, coaching, and professional development.
• Collaborate with the team to ensure a consistent client experience.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Self-motivation

Coachable

Education

High school diploma or equivalent

Job description

spadepartners in the United States is seeking motivated, service-oriented individuals for a remote role combining customer support, appointment coordination, and benefit education. You will help members understand available options without cold calling.

The position emphasizes training, mentorship, and opportunities for professional advancement, with interviews and onboarding conducted virtually. Flexible scheduling supports work-life balance while delivering a valued client experience.