Remote Customer Service & Member Education Associate

spadepartners; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Comprehensive training

Ongoing mentorship

Performance-based advancement

Leadership development programs

Travel incentives

Job summary

spadepartners is hiring for a fully remote customer support role focused on helping members understand and access benefit programs. You will handle client communications, schedule virtual appointments, educate on options, and guide clients through applications while maintaining precise digital records.

We offer 100% remote work, flexible scheduling, and robust training plus ongoing mentorship to develop your skills and advance within the organization.

Qualifications

• Experience in customer service or sales is an asset, but no prior experience is required.
• Legally authorized to work in Canada or the United States.
• Must be comfortable using computers and virtual communication platforms.

Responsibilities

• Connect with members to provide information about available benefit programs.
• Manage inbound and outbound client communication.
• Schedule and conduct virtual appointments.
• Ask questions to understand members' needs and priorities.
• Explain benefit options and answer questions clearly and professionally.
• Guide clients through applications, forms, and required documentation.
• Maintain accurate digital records and complete quality-control reviews.
• Follow up to provide continued assistance.
• Participate in ongoing training and professional development.
• Collaborate with team members and leadership to achieve objectives.

Skills

Communication

Customer service

Active listening

Organization

Remote work

Self-motivation

Coaching & feedback

Professional development

Relationship building

Adaptability

Job description

spadepartners is hiring for a fully remote customer support role focused on helping members understand and access benefit programs. You will handle client communications, schedule virtual appointments, educate on options, and guide clients through applications while maintaining precise digital records.

We offer 100% remote work, flexible scheduling, and robust training plus ongoing mentorship to develop your skills and advance within the organization.