Overnight Transportation Tracking Lead | Remote (IN)

Langham Logistics Inc.; Indianapolis (IN); Remote; USD 60,000 - 85,000; Full time

Job summary

Langham Logistics Inc. is seeking an action-oriented Customer Service & Tracking Team Lead to guide our Overnight Tracking & Tracing team. The role focuses on real-time shipment monitoring, timely exception resolution, and delivering world-class communication to clients.

The successful candidate will mentor team members, oversee TMS-based tracking, coordinate with Dispatch, Carriers, and Customer Service, and contribute to continuous process improvements in a fast-paced supply chain environment.

Qualifications

• Industry expertise in transportation, freight forwarding, or 3PL.
• Proven leadership experience in a customer service or tracking role.
• Strong analytical thinking and problem-solving under tight timelines.
• Clear written and verbal communication with diverse teams and clients.
• Experience navigating TMS platforms and data accuracy skills.
• Ability to work autonomously from a home-based setup when needed.
• High school diploma or GED required.

Responsibilities

• Lead day-to-day tracking workflows and onboard new team members.
• Oversee tracking across the TMS to align with client SLAs.
• Identify and resolve transit exceptions with dispatch and carriers.
• Maintain compliant records for temperature-sensitive shipments.
• Collaborate to refine workflows and scale best practices.
• Manage a high-volume email/web portal queue with professional support.

Skills

3PL experience

Leadership

Critical thinking

Communication

TMS proficiency

Data accuracy

Remote work

Education

High school diploma or GED

Tools

TMS platforms

Enterprise email

Spreadsheets

Job description

Langham Logistics Inc. is seeking an action-oriented Customer Service & Tracking Team Lead to guide our Overnight Tracking & Tracing team. The role focuses on real-time shipment monitoring, timely exception resolution, and delivering world-class communication to clients.

The successful candidate will mentor team members, oversee TMS-based tracking, coordinate with Dispatch, Carriers, and Customer Service, and contribute to continuous process improvements in a fast-paced supply chain environment.