Senior Technical Support Engineer REMOTE

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remoto; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Military, Veterans and Diverse Job Seekers is seeking a Senior Technical Support Engineer to deliver advanced technical support remotely for customers and partners. You will troubleshoot complex systems and apply broad technical knowledge.

The role emphasizes collaboration, strong scripting (Bash, Python), networking triage, and experience with backup applications. A CS/tech degree is preferred.

Competenze

• Excellent customer-facing communication and issue triage skills.
• Experience solving complex system problems across platforms.
• Strong scripting ability in Bash, Python, or similar.

Mansioni

• Provide advanced technical support to customers and partners.
• Apply system-level expertise to resolve complex issues.
• Collaborate as an active team member to improve service delivery.

Conoscenze

Customer support

Networking triage

Scripting (Shells, Bash, Python)

Formazione

BA/BS in Computer Science or Technology

Strumenti

Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)

Descrizione del lavoro

Senior Technical Support Engineer REMOTE

About the job Senior Technical Support Engineer REMOTE

What You Will Be Doing

We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.

What You Need for this Position

• Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems
• Networking triage skills (networking, and networked storage technologies)
• Scripting (e.g. shells, Bash, Perl, Python)
• Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)
• BA/BS in Computer Science or Technology preferred (or equivalent work experience)