Remote Timekeeping & Payroll Specialist

Cushman & Wakefield; California (MO); Hybrid; USD 33,062 - 38,572; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement savings plans

Paid time off

Job summary

Cushman & Wakefield is seeking a Timekeeping Coordinator to provide centralized administrative timekeeping support for front-line employees and leaders. You will act as a timekeeping system expert, handling reports, issue resolution, and escalations with a strong focus on accuracy and compliance.

The role emphasizes supporting managers and employees with timecard and payroll inquiries, in a high-volume environment, with remote work flexibility and occasional travel.

Qualifications

• Associate degree in business administration, human resources, or equivalent experience, preferred.
• At least 3 years of administrative, HR, payroll support, timekeeping, or customer service/support experience.
• Timekeeping experience and/or timekeeping compliance exposure strongly preferred.
• Experience supporting managers or employees with timecard, pay, schedule, or payroll-related questions preferred.
• Experience in a high‑volume environment; prior support of 200+ employees or queue/inbox management experience preferred.
• Intermediate computer skills, including Microsoft Office, Word, Teams, Outlook, and Excel; UKG/Kronos, Smartsheet, and JD Edwards experience a plus.
• Willingness to become familiar with California timekeeping/compliance requirements for West Coast support strongly preferred.
• Strong attention to detail, organization, follow‑through, and ability to manage repetitive tasks accurately.
• Ability to troubleshoot issues, shift priorities as needed, and elevate appropriately.
• Strong communication and relationship‑building skills with a passion for helping people.
• Reliable, disciplined, and comfortable working independently in a remote hourly environment.
• Flexible, adaptable, and open to learning established processes before recommending improvements.
• Comfortable working Monday–Friday, holidays as required, and flexing as business needs require; overtime may be available but is not guaranteed.
• Up to 10% travel annually, including potential initial in‑person training and occasional team meetings.

Responsibilities

• Function as a timekeeping system “superuser” for several different client accounts.
• Run daily reports to capture errors affecting accurate payroll.
• Submit regular reporting on errors to field leadership based on supervisor direction.
• Escalate errors to senior Operations leaders.
• Weekly PTO reconciliation before close of payroll period.
• Audit and enforce schedules in the timekeeping system for compliance.
• Manage incoming request volume through escalation paths and timely responses.
• Develop working relationships with other support function owners, contributors, and field team members.
• Capture process improvement opportunities and coordinate with leadership to develop scalable solutions.
• Drive related to special projects that increase efficiency and lower costs.
• Other tasks & duties as assigned by leadership.
• Function as timekeeping superuser for client accounts.
• Submit regular reporting on errors to field leadership.
• Escalate issues to senior Operations leaders.
• Reconcile PTO weekly before payroll close.
• Ensure compliance of schedules in the timekeeping system.

Skills

Communication

Timekeeping knowledge

Customer service

Attention to detail

Remote work

Adaptability

Education

Associate degree in business administration / HR

Tools

Microsoft Office

Word

Teams

Outlook

Excel

UKG/Kronos

Smartsheet

JD Edwards

Job description

Cushman & Wakefield is seeking a Timekeeping Coordinator to provide centralized administrative timekeeping support for front-line employees and leaders. You will act as a timekeeping system expert, handling reports, issue resolution, and escalations with a strong focus on accuracy and compliance.

The role emphasizes supporting managers and employees with timecard and payroll inquiries, in a high-volume environment, with remote work flexibility and occasional travel.