Remote Tier 2 Technical Support Consultant

Accruent; Texas; Hybrid; USD 51,000 - 86,000; Full time

Job summary

Accruent is seeking a Technical Support Consultant I (Tier 2) to join our US-based team in Texas. You will resolve escalated incidents, analyze complex configurations, and drive resolutions across product lines with partnerships from Engineering and Product.

You’ll translate technical findings for audiences ranging from end users to senior leaders, document investigations, and help strengthen Tier 1 capabilities while contributing to after-hours coverage as needed.

Qualifications

• 3+ years of experience in technical support or related fields.
• Experience troubleshooting multi-tier applications including web apps and APIs.
• Ability to explain complex technical information clearly to diverse audiences.

Responsibilities

• Resolve escalated incidents and service requests through advanced troubleshooting and technical analysis.
• Analyze logs, configurations, APIs, integrations, authentication, and release changes to identify root causes.
• Reproduce issues in test or sandbox environments to validate behavior and speed resolution.
• Translate technical findings into clear, actionable guidance for audiences with different levels of expertise.
• Communicate progress, impact, and next steps throughout the support lifecycle.

Skills

Technical support

Analytical skills

Clear communication

Cross-team collaboration

Tools

Postman

HAR files

Browser developer tools

Log analysis

Job description

Accruent is seeking a Technical Support Consultant I (Tier 2) to join our US-based team in Texas. You will resolve escalated incidents, analyze complex configurations, and drive resolutions across product lines with partnerships from Engineering and Product.

You’ll translate technical findings for audiences ranging from end users to senior leaders, document investigations, and help strengthen Tier 1 capabilities while contributing to after-hours coverage as needed.