Remote Tier 2 Technical Support Engineer

Fortive; United States; Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Remote work flexibility

On-call shift pay

Job summary

Fortive is seeking a Technical Support Consultant I (Tier 2) to resolve complex product issues, analyze logs and configurations, and guide diverse audiences with clear, actionable guidance. You will collaborate with Engineering and Product, expand Tier 1 content, and contribute to reliability improvements.

The role offers remote flexibility and occasional on-call rotations with pay. We value strong analytical skills, ownership, and the ability to communicate effectively across technical and

Qualifications

• 3+ years in technical or application support.
• Experience troubleshooting multi-tier apps (web, APIs, databases, OAuth/SAML).
• Hands-on with browser dev tools, HARs, Postman; log analysis tools.
• Knowledge management practices (incident, problem, knowledge).
• Strong analytical skills with root-cause focus.
• Able to explain complex tech to tech and non-tech audiences.
• Adjust tech depth without losing accuracy.
• Ownership and professionalism during escalations.
• Collaborate across teams and own next steps.

Responsibilities

• Resolve escalated incidents through advanced troubleshooting.
• Analyze logs, configurations, APIs, and authentication to identify root causes.
• Reproduce issues in test environments to validate fixes.
• Translate findings into clear guidance for varied audiences.
• Communicate progress, impact, and next steps throughout the lifecycle.
• Partner with Engineering and Product on defects and improvements.
• Document investigations and resolutions in knowledge systems.
• Identify recurring issues and suggest process improvements.
• Create technical content to strengthen Tier 1 support.
• Manage escalations with calm, credible communication.
• Build proficiency across multiple products with primary ownership.
• Participate in after-hours rotations with on-call pay.

Skills

Multi-tier troubleshooting

API testing

Browser dev tools

Postman

Log analysis

Incident management

Problem management

Knowledge management

Analytical skills

Clear communication

Ownership

Team collaboration

Tools

SQL Server

Job description

Fortive is seeking a Technical Support Consultant I (Tier 2) to resolve complex product issues, analyze logs and configurations, and guide diverse audiences with clear, actionable guidance. You will collaborate with Engineering and Product, expand Tier 1 content, and contribute to reliability improvements.

The role offers remote flexibility and occasional on-call rotations with pay. We value strong analytical skills, ownership, and the ability to communicate effectively across technical and