Hybrid Help Desk Analyst - Remote After Training

Alrek Business Solutions Inc; Harrisburg (Dauphin County); Hybrid; USD 45,000 - 55,000; Full time

Job summary

A leading IT solutions provider is looking for a Help Desk Analyst in Harrisburg, PA. The candidate will assist users with application issues, log incidents via ServiceNow, and ensure timely communication of updates. A minimum of 3 years experience in help desk support, along with strong communication skills, is required. This role offers a contract position with the option for hybrid work arrangements, ensuring flexibility in your schedule.

Qualifications

• 3 years experience in help desk support.
• Strong written and spoken communication skills.
• Experience in escalating technical issues.

Responsibilities

• Assist users with application support and troubleshooting.
• Log issues and escalate when necessary.
• Provide timely status updates.

Skills

Help Desk Support

Communication Skills

Problem Solving

ServiceNow

Job description

A leading IT solutions provider is looking for a Help Desk Analyst in Harrisburg, PA. The candidate will assist users with application issues, log incidents via ServiceNow, and ensure timely communication of updates. A minimum of 3 years experience in help desk support, along with strong communication skills, is required. This role offers a contract position with the option for hybrid work arrangements, ensuring flexibility in your schedule.