Remote Tier 2 Hardware Technician – Special Agent

Kh IT Services Llc.; Austin, Northern (TX, KY); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Internal mentorship

Certification guidance

Exam cost assistance

Job summary

KH IT Services LLC, based in Austin, TX, seeks a Tier 2 Hardware Technician (Special Agent) for remote and onsite client work as a Contractor. The role bridges Service Desk operations and Engineering, focusing on hardware troubleshooting, security platform support, and field service delivery.

Responsibilities include monitoring security, investigating endpoints, and guiding troubleshooting with a strong emphasis on automation and AI opportunities.

Qualifications

• Must maintain required Texas DPS registration.
• Valid driver's license and ability to travel to client sites.
• Professional appearance and communication; ability to work independently onsite.

Responsibilities

• Security monitoring and ticket management.
• Endpoint investigations and ticket documentation.
• Remediation assistance and security awareness guidance.

Skills

Security review

Security reporting

Basic containment

Education

Microsoft Security Fundamentals (SC-900)

Build an Agent in Microsoft Copilot Studio

Tools

SharePoint administration

Job description

KH IT Services LLC, based in Austin, TX, seeks a Tier 2 Hardware Technician (Special Agent) for remote and onsite client work as a Contractor. The role bridges Service Desk operations and Engineering, focusing on hardware troubleshooting, security platform support, and field service delivery.

Responsibilities include monitoring security, investigating endpoints, and guiding troubleshooting with a strong emphasis on automation and AI opportunities.