Computer Hardware Technician

Kh IT Services Llc.; Austin, Northern (TX, KY); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Internal mentorship

Certification guidance

Exam cost assistance

Job summary

KH IT Services LLC, based in Austin, TX, seeks a Tier 2 Hardware Technician (Special Agent) for remote and onsite client work as a Contractor. The role bridges Service Desk operations and Engineering, focusing on hardware troubleshooting, security platform support, and field service delivery.

Responsibilities include monitoring security, investigating endpoints, and guiding troubleshooting with a strong emphasis on automation and AI opportunities.

Qualifications

• Must maintain required Texas DPS registration.
• Valid driver's license and ability to travel to client sites.
• Professional appearance and communication; ability to work independently onsite.

Responsibilities

• Security monitoring and ticket management.
• Endpoint investigations and ticket documentation.
• Remediation assistance and security awareness guidance.

Skills

Security review

Security reporting

Basic containment

Education

Microsoft Security Fundamentals (SC-900)

Build an Agent in Microsoft Copilot Studio

Tools

SharePoint administration

Job description

KH IT Services LLC Computer Hardware Technician Remote·Contractor Company website Apply for Computer Hardware Technician

About KH IT Services LLC

KH IT Services LLC, based in Austin, TX, has been providing industry-leading computer services to small business clients statewide for over a decade. Owner and operator David Keeton, a Microsoft® Certified Partner, specializes in software upgrades, disaster recovery implementation, and 24/7 monitoring and computer security services. The company partners with top brands such as LENOVO® and Hewlett-Packard® to deliver top-quality IT solutions. KH IT Services also offers domain names, hosted internet service, installation services, online marketing, cloud services, and web design to improve the performance and security of client IT systems.

Description

Hardware Technician (Special Agent) | KH IT Services LLC

KH IT Services is a modern Managed Intelligence Provider (MIP) focused on helping organizations improve technology, cybersecurity, documentation, automation, operational maturity, and Artificial Intelligence adoption.

We believe technical professionals should continuously develop their skills, pursue certifications, improve processes, and help clients leverage technology to achieve business goals.

The Tier 2 Hardware Technician (Special Agent) serves as KH IT Services' advanced support and field operations specialist.

This role bridges the gap between Service Desk operations and Engineering.

Special Agents are responsible for:

• Advanced troubleshooting
• Field service support
• Security platform support
• CCTV & Access Control support
• Mentorship of Tier 1 personnel

This position includes both remote support and onsite client visits.

• Valid driver's license
• Ability to travel to client sites
• Professional appearance
• Professional communication
• Ability to lift and deploy equipment
• Ability to work independently onsite
• Hardware replacement
• Equipment upgrades
• Imaging and provisioning
• Docking stations
• Conference room equipment
• User accessories
• User troubleshooting
• Connectivity troubleshooting
• Hardware replacement
• Wireless troubleshooting
• Basic switch management
• Connectivity troubleshooting
• User onboarding
• User offboarding
• Shared mailbox administration
• Basic SharePoint administration

Responsibilities

• Security monitoring
• Security ticket management

Responsibilities

• Endpoint investigations
• Security ticket documentation
• Remediation assistance

Security Awareness

• Security best practices
• Phishing awareness
• Identity protection

KH IT Services maintains licensing for physical security system support.

Special Agents may assist with:

• Surveillance cameras
• Access control systems
• Electronic locking systems
• Alarm-related technologies
• Security infrastructure documentation

KH IT Services operates as a Managed Intelligence Provider.

Special Agents are expected to help identify and support AI opportunities.

Internal Responsibilities

• AI-assisted troubleshooting
• Ticket quality improvement
• Process improvement recommendations

Client Responsibilities

• Discuss productivity benefits
• Assist with Copilot adoption
• Identify automation opportunities
• Escalate advanced AI opportunities

Documentation quality is a core responsibility.

• Detailed ticket notes
• Configuration updates
• Knowledge base contributions

KH IT Services follows a team-first model.

When not actively engaged in:

• Escalations
• Hardware work
• Security incidents

All Tier 2 personnel are required to assist the Service Desk.

Activities include

• Ticket triage
• Tier 1 ticket resolution

Required Skills

• Security review
• Security reporting

Required Skills

• Basic containment support

Within the first 90 days of Tier 2 employment, personnel are expected to begin exposure to:

Required Prior Certifications

Required Within 90 Days

Required Within 180 Days

Microsoft Security Fundamentals (SC-900)

Build an Agent in Microsoft Copilot Studio

• Access Control Systems
• Electronic Locking Systems

must maintain required Texas DPS registration.

8 CEU Hours Every 12 Months

Required to maintain registration.

Continuing education is completed outside scheduled work hours.

• Resolution Quality
• Security Awareness

Successful Tier 2 personnel may advance into:

Promotion considerations include

• Security competency

$22.00 - $34.00 Per Hour

Compensation decisions are based on:

• Technical competency
• Infrastructure knowledge
• Security capability
• Overall performance

Benefits & Professional Development

• Internal mentorship
• Certification guidance
• Advanced platform training
• Career planning assistance
• Exam preparation assistance
• Approved exam cost assistance

Certification

Bonus

$150

$300

Annual Bonus

Eligibility Requirements

• All annual CEUs completed
• No compliance violations
• Participation in qualifying CCTV, Access Control, Alarm, or Physical Security projects

Certification preparation

• Occurs outside scheduled work hours
• Does not count as worked hours
• Does not count toward weekly work-hour requirements
• Is required for advancement opportunities
• Demonstrates commitment to professional growth

Equal Opportunity Statement

KH IT Services provides equal opportunity based on qualifications, performance, experience, skills, and business needs.

Compensation Disclaimer

Compensation ranges are estimates and are not guarantees of compensation.

Actual compensation may vary based on experience, certifications, market conditions, and business requirements.

Certification Disclaimer

Certification requirements, timelines, platform requirements, and advancement criteria may be modified or updated based on business needs.

Bonus Disclaimer

• Require good standing
• Require verification
• May be modified or discontinued
• Are not considered base compensation

Licensing Disclaimer

Personnel maintaining TOPS registration are responsible for meeting all licensing and continuing education requirements.

Contract Relationship Disclaimer

Nothing contained in this posting creates a guarantee of employment, advancement, compensation, or future opportunities.