Remote Tier 1 IT Service Desk Technician

Kh IT Services Llc.; Austin, Northern (TX, KY); Hybride; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Internal mentorship

Certification guidance

Exam preparation assistance

Résumé du poste

KH IT Services LLC based in Austin, TX, is seeking a Tier 1 Service Desk Operator for a 100% remote role. You will handle live call answering, ticket triage, and basic troubleshooting, while maintaining high-quality documentation and professional client interactions.

The position emphasizes AI-assisted workflows and ongoing certification development. Candidates should have strong communication skills, be comfortable with remote work, and be prepared to engage in knowledge base contributions and

Qualifications

• Experience with ticket creation and management.
• Ability to perform basic remediation and remote access tasks.
• Strong call answering and client communication.
• Experience with SharePoint and shared mailboxes.
• Identity awareness and security basics.
• Certification pursuit and ongoing learning.

Responsabilités

• Maintain ticket ownership and ensure timely updates.
• Gather complete client information and determine business impact.
• Escalate when necessary and follow service workflows.
• Answer inbound support calls and create tickets while speaking with clients.
• Maintain professional communication and provide updates and follow-up.
• Deliver exceptional service and build client trust.

Connaissances

Ticket creation

Ticket management

Escalation workflows

Remote access

Basic remediation

Call answering

User administration

Shared mailboxes

Identity awareness

Formation

Copilot and Agent Administration Fundamentals (AB-900)

Description du poste

KH IT Services LLC based in Austin, TX, is seeking a Tier 1 Service Desk Operator for a 100% remote role. You will handle live call answering, ticket triage, and basic troubleshooting, while maintaining high-quality documentation and professional client interactions.

The position emphasizes AI-assisted workflows and ongoing certification development. Candidates should have strong communication skills, be comfortable with remote work, and be prepared to engage in knowledge base contributions and