National Workforce Information Representative (Fully Remote)

Confidential; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health & welfare benefit

Job summary

Confidential is hiring for a remote Tier 1 customer support specialist in the United States. You will handle inquiries via phone, email, chat, and text, document interactions, and escalate sensitive issues promptly. This role requires a high school diploma and 2+ years in customer service, with strong English and basic computer skills.

Equipment is provided for remote work. The position offers hourly compensation with an embedded health & welfare benefit, reflecting a 24/7/365 customer service

Qualifications

• 2+ years customer service experience.
• Strong English, basic computer skills.
• Remote work with equipment provided.

Responsibilities

• Provide Tier 1 support via phone, email, chat, and text.
• Document interactions and escalate sensitive cases.

Skills

Customer service

English

Basic computer skills

Education

High school diploma/GED

Job description

• Provide Tier 1 support via phone, email, chat, and text.
• Document interactions and escalate sensitive cases.

Requirements:

• High school diploma/GED and 2+ years customer service.
• Strong English, basic computer skills, and reliable internet.
• Remote work with equipment provided.
• Hourly pay ~$14.XX plus $5.09/hr health & welfare benefit.

Confidential

The hiring company is a partner organization that manages customer service operations for public-facing programs. Their culture emphasizes remote work, empathy, and professional development in a 24/7/365 environment.