Remote Tier 1 Support Engineer - Networking & Troubleshooting

Logoslabs; San Francisco (CA); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Remote-first culture

Equity included

Flexible time off

Home-office setup stipend

Professional development funds

Company retreats

Job summary

Tailscale is seeking a motivated Support Engineer (Tier 1) to join our distributed team. You’ll serve as the face of the company for a large portion of our community, handling a broad range of tickets that will help flex your technical muscles across configuration and networking challenges.

You’ll work with our CX, Product, and Eng teams to resolve issues quickly, maintain high CSAT, and contribute to ongoing improvements. This remote-first role offers flexible work and opportunities to grow.

Qualifications

• Demonstrate a foundational understanding of networking fundamentals (DNS, IP addressing, firewalls, routing).
• Exhibit excellent written communication skills with empathy and clarity.
• Proficiency in troubleshooting across macOS, Windows, Linux, and mobile OSs.

Responsibilities

• Act as the primary technical resource for less complex issues and resolve configuration and networking challenges.
• Manage a high-velocity ticket queue with focus on time to first response and time to resolution.
• Drive positive user outcomes and maintain high CSAT with clear, helpful guidance.
• Balance high daily ticket volume with depth needed to troubleshoot complex networking issues.
• Partner cross-functionally to identify recurring friction points and advocate for product improvements.

Skills

Networking fundamentals

DNS

IP addressing

Firewalls

Routing

macOS

Windows

Linux

mobile OSs

Jira

Slack

Written communication

Learning new technologies

Tools

Jira

Slack

Job description

Tailscale is seeking a motivated Support Engineer (Tier 1) to join our distributed team. You’ll serve as the face of the company for a large portion of our community, handling a broad range of tickets that will help flex your technical muscles across configuration and networking challenges.

You’ll work with our CX, Product, and Eng teams to resolve issues quickly, maintain high CSAT, and contribute to ongoing improvements. This remote-first role offers flexible work and opportunities to grow.