Forward Deployed Engineer (Fully Remote)

Tailscale; United States; Remote; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Equity

Comprehensive benefits

Parental leave

Flexible PTO

Professional development stipend

Home office stipend

Co-working stipend

Zusammenfassung

Tailscale is a fully distributed company delivering secure networking. We are seeking a Customer Success Engineer to help strategic customers with onboarding, adoption, and technical guidance in a remote-first environment.

You will lead onboarding for new strategic customers, provide training for long-term success, diagnose issues, and assist with configuration and integration while conducting quarterly business reviews to represent the voice of the customer internally.

Qualifikationen

• Experience leading onboarding for strategic customers.
• Ability to diagnose issues and guide configuration.
• Strong relationship-building and customer advocacy.

Aufgaben

• Lead onboarding for new strategic customers and provide training for long-term success.
• Offer technical support, diagnose issues, and assist with configuration and integration.
• Conduct QBRs, build relationships, and serve as the voice of the customer internally.

Kenntnisse

Onboarding

Customer success

Relationship building

Technical guidance

Jobbeschreibung

• You’ll bridge technical capabilities with the needs of strategic customers.
• You’ll ensure customer success through onboarding, adoption, and technical guidance.
• You’ll report to the Team Lead, Customer Success Engineers.

Key Responsibilities:

• Lead onboarding for new strategic customers and provide training for long-term success.
• Offer technical support, diagnose issues, and assist with configuration and integration.
• Conduct QBRs, build relationships, and serve as the voice of the customer internally.

What We Offer:

• An inclusive, flexible remote-first environment with equity and comprehensive benefits.
• Paid parental leave, flexible PTO, and $1,500 annually for professional development.
• A build-your-own home office setup and corporate co-working stipend.

Tailscale

Tailscale makes secure networking effortless, enabling teams to safely connect people and devices anywhere. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.