Remote Tier 1 Service Desk Engineer

New Charter Technologies, LLC; Baton Rouge (LA); Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to thrive in a fast-paced, client-focused environment. You’ll handle tickets from printers to MFA resets while supporting client-specific applications and onboarding new users.

Role is remote with at least one in-person interview, Monday–Friday, 8:00a–5:00p PST/MDT. Familiarity with ConnectWise PSA and IT Glue is important; A+/Network+ is a plus.

Qualifications

• Two-year technical degree and 1–5 years of service desk/support experience.
• Experience with MSPs is a plus but not required.
• Certifications such as A+ or Network+ are preferred.

Responsibilities

• Support desktops and environments, including printers and networked devices.
• Triage and resolve tickets, manage time entries, and document in IT Glue/ConnectWise PSA.
• Communicate professionally with customers and team, providing timely updates.
• Attend team meetings and continuously improve technical skills.
• Work from a centralized service center or remotely to support client environments.

Skills

Troubleshooting

Communication

Problem solving

Teamwork

Education

Two-year technical degree

Tools

Active Directory

Entra ID/Azure AD

IT Glue

ConnectWise PSA

N-able/N-central

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to thrive in a fast-paced, client-focused environment. You’ll handle tickets from printers to MFA resets while supporting client-specific applications and onboarding new users.

Role is remote with at least one in-person interview, Monday–Friday, 8:00a–5:00p PST/MDT. Familiarity with ConnectWise PSA and IT Glue is important; A+/Network+ is a plus.