Remote Tier 1 Service Desk Engineer

New Charter Technologies, LLC; Colorado; Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to help clients remotely, handle tickets, and resolve issues quickly. You'll support printers, password resets, MFA, and antivirus alerts, and assist with new user setups.

This role emphasizes strong communication, documentation in IT Glue and ConnectWise PSA, and a willingness to learn. A 2-year technical degree and 1-5 years of service desk experience are preferred; MSP experience is a plus.

Qualifications

• Two-year technical degree and 1-5 years of service desk experience.
• MSP experience preferred but not required.
• Certifications such as A+ or Network+ preferred.
• Experience with ConnectWise PSA, IT Glue, Azure AD/Entra ID, and N-able/N-central.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently or in a team.
• Experience with NetDocuments is a plus.

Responsibilities

• Provide entry-level to mid-level IT support across printers, passwords, MFA, and antivirus alerts.
• Log and track tickets using ConnectWise PSA and maintain IT Glue documentation.
• Support client applications and assist with new user setups.
• Collaborate with team and participate in meetings.
• Maintain professionalism and customer-focused service.

Skills

Customer support

Troubleshooting

Communication

Time management

Remote support

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

N-able/N-central

Azure AD

Active Directory

ConnectWise Manage

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to help clients remotely, handle tickets, and resolve issues quickly. You'll support printers, password resets, MFA, and antivirus alerts, and assist with new user setups.

This role emphasizes strong communication, documentation in IT Glue and ConnectWise PSA, and a willingness to learn. A 2-year technical degree and 1-5 years of service desk experience are preferred; MSP experience is a plus.