Remote Tier-1 Service Desk Engineer

New Charter Technologies, LLC; Oklahoma; À distance; USD 45 000 - 55 000; Plein temps

Résumé du poste

New Charter Technologies, LLC is hiring a Tier 1 Service Desk Engineer (Inside Service Engineer) to support clients remotely across the country. You will handle printer issues, password resets, MFA troubleshooting, and antivirus alerts while documenting in IT Glue and ConnectWise PSA.

The role requires 1-5 years in a service desk, a two-year technical degree, and strong communication. On-site interviews may be arranged locally as needed.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Familiarity with ConnectWise PSA and IT Glue is important.
• Strong communication, organization, and problem-solving skills are essential.

Responsabilités

• Support client environments from a remote or centralized service center.
• Resolve printers, password resets, MFA issues, and antivirus alerts.
• Document actions in IT Glue and ConnectWise PSA; maintain tickets and customer interactions.

Connaissances

Troubleshooting

Strong communication

Independence or teamwork

Formation

Two-year technical degree

Outils

ConnectWise PSA

IT Glue

N-able/N-central

Description du poste

New Charter Technologies, LLC is hiring a Tier 1 Service Desk Engineer (Inside Service Engineer) to support clients remotely across the country. You will handle printer issues, password resets, MFA troubleshooting, and antivirus alerts while documenting in IT Glue and ConnectWise PSA.

The role requires 1-5 years in a service desk, a two-year technical degree, and strong communication. On-site interviews may be arranged locally as needed.