Remote Tier 1 Service Desk Engineer

New Charter Technologies, LLC; Montana City (MT); Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer for a remote, client-focused role. You will handle printers, password resets, MFA, suspicious emails, and antivirus alerts, plus user setups and client applications.

Requirements include a two-year technical degree and 1–5 years in service desk support; familiarity with Active Directory, Entra ID/Azure AD, IT Glue, and ConnectWise PSA is preferred. Hours are Mon–Fri 8:00a–5:00p PST/MDT with some in-person interviews.

Qualifications

• Two-year technical degree required or equivalent experience.
• 1–5 years of service desk/help desk experience preferred.
• Certifications such as A+ or Network+ are a plus.

Responsibilities

• Support end users remotely and in client environments.
• Resolve printers, password resets, MFA, and antivirus alerts.
• Maintain documentation in IT Glue and ConnectWise PSA.

Skills

Customer service

Troubleshooting

Communication

Education

Two-year technical degree

Tools

IT Glue

ConnectWise PSA

N-able/N-central

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer for a remote, client-focused role. You will handle printers, password resets, MFA, suspicious emails, and antivirus alerts, plus user setups and client applications.

Requirements include a two-year technical degree and 1–5 years in service desk support; familiarity with Active Directory, Entra ID/Azure AD, IT Glue, and ConnectWise PSA is preferred. Hours are Mon–Fri 8:00a–5:00p PST/MDT with some in-person interviews.