Remote Service Desk Engineer - Tier 1 IT Support

New Charter Technologies, LLC; Lorida (FL); Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to join our remote team. You will handle end-user support, including printers, password resets, MFA, antivirus alerts, and onboarding new users, using ConnectWise PSA and IT Glue.

Candidates should have a two-year technical degree and 1-5 years of service desk experience, familiarity with Active Directory/Azure AD, and strong communication.

Qualifications

• Hands-on experience supporting end users in a service desk or help desk environment
• Experience with printers, password resets, MFA and antivirus alerts
• Familiarity with ticketing systems and documentation tools (ConnectWise PSA, IT Glue)
• Understanding of firewalls, switches and desktop computers
• Strong communication and time-management skills

Responsibilities

• Provide remote and on-site client support via tickets
• Resolve printer issues, password resets, MFA, and security alerts
• Document client environments in IT Glue and ConnectWise PSA
• Assist with new user setups and account provisioning
• Participate in team meetings and continuous skills development
• Maintain high-quality customer communication and issue tracking

Skills

Strong communication

Problem solving

Organizational skills

Team work

Education

Two-year technical degree

A+ or Network+ certification preferred

Tools

ConnectWise PSA (ConnectWise Manage)

IT Glue

N-able/N-central RMM

Active Directory

Entra ID/Azure AD

Nilear

NetDocuments

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to join our remote team. You will handle end-user support, including printers, password resets, MFA, antivirus alerts, and onboarding new users, using ConnectWise PSA and IT Glue.

Candidates should have a two-year technical degree and 1-5 years of service desk experience, familiarity with Active Directory/Azure AD, and strong communication.