Remote Technical Support Analyst – Windows & Office

Velocity Staff, Inc.; Kansas City (KS); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Velocity Staff, Inc. is seeking a Technical Support professional in Kansas City area. The role includes providing first-level technical support and troubleshooting computer software/hardware issues while ensuring excellent client service.

This remote position requires handling various devices, documenting processes in ServiceNow, and assisting users effectively after a short training period on site. Strong communication and troubleshooting skills are vital.

Qualifications

• 1-2 years of experience in MS Windows environment handling Level 1 calls.
• Experience using and troubleshooting MS Office (O365) products.
• Able to demonstrate superior customer service skills.

Responsibilities

• Perform troubleshooting on Windows 7 and 10, and some Apple products.
• Record all work and troubleshooting in ServiceNow.
• Provide excellent client service.

Skills

Customer service skills

Troubleshooting various devices

Communication skills

Microsoft Office products troubleshooting

Active Directory knowledge

Education

Associate’s Degree in related field

Bachelor’s Degree preferred

Tools

ServiceNow

Windows 7 and 10

Mobile devices (Android, iPhone, iPad)

Job description

Velocity Staff, Inc. is seeking a Technical Support professional in Kansas City area. The role includes providing first-level technical support and troubleshooting computer software/hardware issues while ensuring excellent client service.

This remote position requires handling various devices, documenting processes in ServiceNow, and assisting users effectively after a short training period on site. Strong communication and troubleshooting skills are vital.