Remote Tier II Help Desk Specialist - Windows, AD & IT Ops

BMA; Fort Belvoir (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

BMA is seeking a Help Desk Specialist/ Desktop Support Administrator (Tier II) to support the AMPS contract in a remote capacity. The role focuses on incident management, end-user support, and coordination with Tier 1 through 3 teams to ensure enterprise situational awareness.

The ideal candidate will hold I.T. security credentials, have strong communication skills, hands-on experience with Windows 11, Office 2013, VMware, Active Directory, and Remedy ticketing.

Qualifications

• CompTIA Security+ CE required
• 3 years of experience in desktop support and IT operations
• Excellent oral and written communication
• Experience with Tier 1 desktop technical support
• Experience with Windows 11 and Office 2013
• Experience with VMware virtual infrastructure
• Experience with Microsoft Active Directory and GPOs
• Provide hardware and software support to clients
• Respond to trouble requests via telephone, email or Remedy ticketing system
• Escalate issues to Tier 3 when needed

Responsibilities

• Monitor and escalate application and network issues between tiers
• Support end-users and SMEs for enterprise situational awareness
• Provide hands-on hardware and software troubleshooting at user workstations
• Install and support printers and peripheral equipment
• Manage and restore services for PCs and laptops connected to the network
• Escalate to Tier 3 when necessary

Skills

Excellent communication skills

Tier 1 desktop support

Windows 11

Office 2013

Tools

VMware

Active Directory & GPOs

Remedy ticketing system

Job description

BMA is seeking a Help Desk Specialist/ Desktop Support Administrator (Tier II) to support the AMPS contract in a remote capacity. The role focuses on incident management, end-user support, and coordination with Tier 1 through 3 teams to ensure enterprise situational awareness.

The ideal candidate will hold I.T. security credentials, have strong communication skills, hands-on experience with Windows 11, Office 2013, VMware, Active Directory, and Remedy ticketing.