IT Support Technician (Tier 1) — Remote & Onsite

DEWW I.T. Solutions; Victoria (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Structured training

Growth opportunities

Supportive team

Job summary

DEWW I.T. Solutions is hiring Tier 1 Technicians to troubleshoot and resolve everyday IT issues for our clients, both remotely and onsite. You’ll deliver clear communication, thorough documentation, and dependable follow-through while owning tickets from start to finish within Tier 1 scope.

We value strong customer service, reliability, and a willingness to learn. Join a supportive team with clear training and a defined growth path in a values-driven culture.

Qualifications

• Strong customer service and communication skills.
• Professional, dependable, and willing to learn.

Responsibilities

• Resolve workstation and user-level technical issues.
• Troubleshoot hardware, software, and configuration problems.
• Provide onsite support when needed.
• Own tickets from start to resolution within Tier 1 scope.
• Communicate clearly with clients and document work thoroughly.
• Escalate issues cleanly when they exceed Tier 1.

Skills

Customer service

Communication

Willing to learn

Job description

DEWW I.T. Solutions is hiring Tier 1 Technicians to troubleshoot and resolve everyday IT issues for our clients, both remotely and onsite. You’ll deliver clear communication, thorough documentation, and dependable follow-through while owning tickets from start to finish within Tier 1 scope.

We value strong customer service, reliability, and a willingness to learn. Join a supportive team with clear training and a defined growth path in a values-driven culture.