Remote Tier 1 Helpdesk Technician — Growth & Benefits

securserv; United States; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

HSA contributions

Dental

Vision

Life insurance

Disability insurance

401(k) with match

Wellness program

Tuition reimbursement

LinkedIn Learning

Résumé du poste

Secur-Serv is seeking a Tier 1 Helpdesk Technician to provide remote and on-site IT support for our customers. You will troubleshoot servers, workstations, networking equipment, and software, and handle user creation and authorization from our Omaha NOC.

A strong focus on customer service and timely issue resolution is essential. Qualifications include 1+ year in a customer-focused IT help desk, Active Directory experience, and Windows 10 proficiency.

Qualifications

• High School Diploma or equivalent.
• 1+ year in a customer-focused IT help desk role.
• Experience troubleshooting servers, workstations, networking, and Windows 10.
• Active Directory experience.
• Willing to rotate on-call and holidays.

Responsabilités

• Troubleshoot and maintain servers, workstations, networking equipment, and software.
• Provide technical support to customers over the phone.
• Deliver first-class customer service experiences.
• Monitor customer system environments and functions.
• Escalate issues in a timely manner and participate in on-call rotation.

Connaissances

Active Directory

Windows 10

Troubleshooting

Customer service

Formation

High School Diploma

Description du poste

Secur-Serv is seeking a Tier 1 Helpdesk Technician to provide remote and on-site IT support for our customers. You will troubleshoot servers, workstations, networking equipment, and software, and handle user creation and authorization from our Omaha NOC.

A strong focus on customer service and timely issue resolution is essential. Qualifications include 1+ year in a customer-focused IT help desk, Active Directory experience, and Windows 10 proficiency.