Tier 1 Helpdesk Technician

Secur-Serv; Omaha (NE); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

Dental

Vision

Life insurance

Disability insurance

401(k) with match

Wellness program

Tuition reimbursement

LinkedIn Learning

Job summary

Secur-Serv, a Nebraska-based managed IT services provider, seeks a Tier 1 Helpdesk Technician for remote work from anywhere in the continental U.S. (excluding listed states). Based in Omaha, NE, the role supports client environments with remote troubleshooting and on-site coordination.

You will handle user creation, software updates, driver configurations, and ensure first-line support with strong customer service and on-call rotation.

Qualifications

• 1 year of work experience in a customer-focused IT Help Desk position.
• Proven ability to troubleshoot and maintain servers, workstations, networking equipment and Windows 10 software.
• Proven Active Directory experience.

Responsibilities

• Troubleshoot and maintain servers, workstations, networking equipment and software applications with a customer-first focus.
• Provide technical support over the phone and via remote tooling.
• Deliver first-class customer service experiences.
• Monitor customer system environments and functions.
• Escalate issues in a timely manner.
• Participate in the on-call rotation.
• Meet attendance requirements.
• Other duties as assigned.

Skills

Active Directory

Windows 10

Help Desk

Networking

Troubleshooting

Customer service

Education

High School Diploma

Tools

Remote support tools

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Colorado, Washington, New York, Maine, Illinois, Hawaii, Virginia, Connecticut, DC, Vermont, or New Jersey.

POSITION SUMMARY

The Tier 1 Helpdesk Technicians perform technical support duties for our customer environments. This role is based out of our Network Operation Center in Omaha, NE. This position plays a key role working directly with clients providing support activities including remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration of drivers and settings on corporate computing devices and printers.

ESSENTIAL RESPONSIBILITIES:

• Troubleshoot and maintain servers, workstations, networking equipment and software applications maintaining a customer first focus
• Provide technical support services to customers using over the phone software
• Provide first in class customer service experiences
• Monitoring of customer system environments and functions
• Escalate appropriate technical issues in a timely manner
• Participate in the on-call rotation
• Meet all attendance requirements
• Other duties as assigned

REQUIREMENTS:

• High School Diploma or equivalent
• 1 year(s) work experience in a customer focused IT Help Desk position
• Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications
• Proven Active Directory experience
• Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule

PHYSICAL/MENTAL REQUIREMENTS

• Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 70 pounds for set up/movement of office equipment,
• Mental Requirements -- must be able to consistently:
• Learn new tasks,
• Remember Processes,
• Maintain focus,
• Complete tasks independently
• Make timely decisions in the context of a workflow,
• Ability to communicate effectively,
• Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Secur-Serv Drug & Alcohol Use Policy