Remote Tier-1 CSM: Fintech Enterprise (East)

Eltropy Inc.; Athens (GA); Remote; USD 145.000 - 175.000; Vollzeit

Zusammenfassung

Eltropy Inc. is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of ~20 high-impact financial institution customers, including top-tier credit unions and community banks.

You will partner with stakeholders to deliver outcomes via Eltropy's AI-powered platform while driving retention and growth. The role requires 5+ years' customer-facing experience in B2B SaaS/FinTech, readiness to travel up to 25%, and a data-driven approach.

Qualifikationen

• 5+ years in customer-facing roles, preferably in B2B SaaS/FinTech.
• Experience managing Tier-1/enterprise accounts.
• Strong executive communication and relationship-building skills.
• Willing to travel up to 25% to client sites.
• Data-driven with the ability to drive retention and expansion.

Aufgaben

• Serve as trusted advisor for ~20 Tier-1 accounts.
• Conduct executive business reviews to show ROI.
• Develop multi-year success plans.
• Identify churn risks and mitigate them.
• Collaborate with Sales for expansion opportunities.
• Program-manage onboarding projects.
• Drive product adoption with training and enablement.
• Track health, retention, and expansion metrics.
• Maintain CRM records and report status to leadership.
• Advocate for customers to cross-functional teams.

Kenntnisse

Account management

Customer success

SaaS

FinTech

Executive communication

Strategic relationship management

Travel readiness

Tools

CRM/CS platform

Data analysis

Health scoring

Jobbeschreibung

Eltropy Inc. is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of ~20 high-impact financial institution customers, including top-tier credit unions and community banks.

You will partner with stakeholders to deliver outcomes via Eltropy's AI-powered platform while driving retention and growth. The role requires 5+ years' customer-facing experience in B2B SaaS/FinTech, readiness to travel up to 25%, and a data-driven approach.