Senior Tier-1 CSM: FinTech Exec Partnerships (Remote)

Eltropy Inc.; Arkansas; Remote; USD 145,000 - 175,000; Full time

Job summary

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of ~20 high-impact financial institution customers. You will partner with executives to deliver outcomes through our AI-powered platform, driving retention, growth, and satisfaction.

Ideal candidates have 5+ years in B2B SaaS/FinTech, are data-driven, and comfortable traveling up to 25% for executive business reviews and upsell discussions. Strong collaboration with sales, product, and support is essential.

Qualifications

• 5+ years in customer-facing roles in B2B SaaS/FinTech.
• Willingness to travel up to 25%.
• Strong analytical and problem-solving abilities.
• Excellent communication and executive presence.

Responsibilities

• Manage a portfolio of roughly 20 Tier-1 accounts.
• Conduct executive business reviews to demonstrate ROI.
• Identify expansion and upsell opportunities.
• Collaborate with Sales on account planning and seamless handoffs.
• Drive onboarding and adoption across multiple teams and locations.
• Track health metrics and maintain CRM records.

Skills

Customer success

Account management

SaaS & FinTech

Executive presence

Analytical thinking

Cross-functional collaboration

Problem solving

Travel readiness

Tools

CRM software

Job description

Eltropy is seeking a strategic Tier-1 Customer Success Manager to manage a portfolio of ~20 high-impact financial institution customers. You will partner with executives to deliver outcomes through our AI-powered platform, driving retention, growth, and satisfaction.

Ideal candidates have 5+ years in B2B SaaS/FinTech, are data-driven, and comfortable traveling up to 25% for executive business reviews and upsell discussions. Strong collaboration with sales, product, and support is essential.