Remote Ticketing Manager – Festival Box Office Ops

Insomniac Events; Calabasas (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

Insomniac is seeking a Ticketing Manager to oversee ticketing operations across events, coordinating with service centers, marketing, group sales, sponsorship, and vendors. The role reports to the Ticketing Director and the Event Producer for box-office operations.

Your day-to-day includes building ticketing pages, supplying reports, managing on-site box office, forecasting budgets, and ensuring compliance with audit programs while staying adaptable to travel and site variations across events.

Qualifications

• Advanced knowledge of ticketing platforms such as Front Gate Tickets, Ticketmaster, TicketWeb, Universe, or Eventbrite.
• Advanced Microsoft Excel skills with nested formulas, PivotTables, and data reporting.
• 3+ years’ experience in large-scale festival production and operations.
• Customer service experience in large-scale ticketed events.
• Excellent organizational, communication, and leadership abilities.
• Ability to multitask and stay calm with last-minute changes.
• Bachelor’s degree preferred; high school diploma or equivalent required.
• Self-motivated with an 'everything is possible' attitude.
• Active problem solver with a sense of urgency.

Responsibilities

• Build and maintain ticketing pages from concept to settlement for all events, including layaway plans and second/third party allocations.
• Partner with promoters to proactively suggest revenue opportunities.
• Supply daily ticket counts, buyer reports, and upkeep information on internal tracking programs.
• Process comp orders for community partners, sponsors, and other key groups as necessary.
• Submit design tickets and purchase ticket inventory including wristbands, ancillary add-ons.
• Manage on-site box office operations including advancing assets, staffing, and weather contingencies.
• Create and adhere to operational budgets, forecast for all expenses and communicate changes to producers.
• Ensure compliance to all Company policies and audit programs, and protect cash and credentials.
• Other duties as assigned; Frequent travel will be required (economy).

Skills

Ticketing platforms

Excel (Advanced)

Festival production experience

Customer service

Leadership

Multitasking

Positive attitude

Problem solving

Organization/communication

Education

Bachelor's degree preferred

Job description

Insomniac is seeking a Ticketing Manager to oversee ticketing operations across events, coordinating with service centers, marketing, group sales, sponsorship, and vendors. The role reports to the Ticketing Director and the Event Producer for box-office operations.

Your day-to-day includes building ticketing pages, supplying reports, managing on-site box office, forecasting budgets, and ensuring compliance with audit programs while staying adaptable to travel and site variations across events.