Remote Third-Party Collections Specialist | Commission

LCS Financial Services Corporation; Providence (RI); Remote; USD 48.000 - 66.000; Vollzeit

Benefits dieser Stelle

100% Remote Position

Commission

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Zusammenfassung

LCS Financial Services Corporation is hiring Collections Specialists to work from home in a national remote role. You will handle inbound/outbound calls, negotiate payment plans, and use skip-tracing to locate borrowers.

The position emphasizes compliance, documentation, and performance in a fast-paced, results-driven environment. Ideal candidates have 2+ years of third-party collection experience, strong negotiation and communication skills, and the ability to work independently while meeting

Qualifikationen

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Aufgaben

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.
• Maintain communication with management and team while working remotely.

Kenntnisse

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organization

Independent work

Professionalism

Reliability

Accountability

Regulatory compliance knowledge

Ausbildung

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Jobbeschreibung

LCS Financial Services Corporation is hiring Collections Specialists to work from home in a national remote role. You will handle inbound/outbound calls, negotiate payment plans, and use skip-tracing to locate borrowers.

The position emphasizes compliance, documentation, and performance in a fast-paced, results-driven environment. Ideal candidates have 2+ years of third-party collection experience, strong negotiation and communication skills, and the ability to work independently while meeting