Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Manchester (NH); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Commission

401k Retirement Plan

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls, negotiate resolutions, and work to maximize recoveries while adhering to regulatory standards.

Qualities needed include strong negotiation, communication, and independence to thrive in a 100% remote, performance-driven environment with opportunities for additional compensation through performance-based commissions.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, policies, and regulatory requirements.
• Maintain communication with management and team members while working remotely.

Skills

Negotiation

Verbal communication

Active listening

Independent work

Conflict resolution

Organization

Reliability

Attention to detail

Remote-work discipline

Regulatory compliance awareness

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls, negotiate resolutions, and work to maximize recoveries while adhering to regulatory standards.

Qualities needed include strong negotiation, communication, and independence to thrive in a 100% remote, performance-driven environment with opportunities for additional compensation through performance-based commissions.