Remote Third-Party Collections Pro | Earn Commission

LCS Financial Services Corporation; Athens (GA); À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

100% Remote Position

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-Oriented Environment

Résumé du poste

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team. This 100% remote role requires strong negotiation and complaint-resolution skills, with a focus on compliant, professional borrower interactions.

You will manage delinquent accounts, negotiate settlements, and use skip-tracing tools to locate borrowers, while maintaining detailed records and meeting performance targets.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.

Responsabilités

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Connaissances

Negotiation

Persuasion

Conflict resolution

Active listening

Verbal communication

Telephone etiquette

Organizational skills

Independent work

Professionalism

Debt collection laws

Bilingual EN/ES

Formation

High school diploma or equivalent

Description du poste

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team. This 100% remote role requires strong negotiation and complaint-resolution skills, with a focus on compliant, professional borrower interactions.

You will manage delinquent accounts, negotiate settlements, and use skip-tracing tools to locate borrowers, while maintaining detailed records and meeting performance targets.