Remote Teleservices Specialist for Customer Care

Alphapointe; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending options

Generous 401(k)

Paid holidays and PTO

Job summary

Alphapointe is looking for a Teleservices Representative to provide excellent customer service via telephone and email. The role involves managing calls, resolving issues, and providing support to various clients including businesses and institutions.

Applicants must possess a high school diploma and strong communication skills, with previous experience in customer service preferred. Flexible scheduling is essential, and candidates should be able to manage multiple tasks effectively. Alphapointe offers a supportive work environment and various benefits.

Qualifications

• Strong verbal and written communication skills for effective customer interactions.
• Ability to judge the need for consultation with supervisor as most duties are performed with limited supervision.
• Ability to identify, analyze, and resolve customer issues efficiently.
• Ability to manage multiple calls and tasks simultaneously while meeting performance goals.
• Ability to remain calm and patient under pressure while dealing with challenging customer situations.

Responsibilities

• Answer inbound calls and provide support by listening to customer inquiries.
• Conduct outbound calls to individuals and businesses.
• Follow established call scripts and procedures to ensure quality service.
• Meet or exceed call center performance targets.
• Maintain needed training to meet job expectations.

Skills

Excellent Communication Skills

Self-sufficient

Problem-Solving Skills

Time Management Skills

Patience and Empathy

Education

High School diploma or GED

Tools

CRM systems or call center software

Microsoft Windows PC applications

Job description

Alphapointe is looking for a Teleservices Representative to provide excellent customer service via telephone and email. The role involves managing calls, resolving issues, and providing support to various clients including businesses and institutions.

Applicants must possess a high school diploma and strong communication skills, with previous experience in customer service preferred. Flexible scheduling is essential, and candidates should be able to manage multiple tasks effectively. Alphapointe offers a supportive work environment and various benefits.