Remote Telehealth RN Coach & Care Navigator

Novant Health; Charlotte (NC); Remote; USD 75,000 - 105,000; Full time

Job summary

Novant Health's Population Health Services Organization (PHSO) seeks an RN Coach to guide patients through telephonic virtual care, chronic-care management, self-management support, and acute triage, delivering safe, high-quality, patient-centered care.

You will collaborate with physicians and care teams to connect patients with primary and specialty providers, education, resources, and community supports, while maintaining compliance with approved protocols and EMR documentation.

Qualifications

• Minimum of five years clinical nursing experience in hospital, home health, or community setting with focus on acute and/or chronic-care management.
• RN license current for all states in NH footprint.

Responsibilities

• Provide telephone-based nursing support and triage using approved protocols.
• Support patients with chronic-care management and self-management.
• Assess acute healthcare needs and determine appropriate level of care.
• Connect patients with primary care, specialty providers, and community resources.
• Promote patient engagement, wellness, and effective healthcare navigation.
• Collaborate with interdisciplinary care team to improve outcomes and reduce hospitalization risk.
• Answer general health questions and provide health education.
• Deliver compassionate, holistic, patient-centered support.

Skills

Telephone triage

Chronic-care management

Self-management education

Patient education

Clinical leadership

EMR documentation

Communication skills

Independent assessment

Problem solving

Organization skills

Education

Bachelor’s degree in nursing (BSN) preferred

Graduate of accredited nursing program

Tools

EMR

Job description

Novant Health's Population Health Services Organization (PHSO) seeks an RN Coach to guide patients through telephonic virtual care, chronic-care management, self-management support, and acute triage, delivering safe, high-quality, patient-centered care.

You will collaborate with physicians and care teams to connect patients with primary and specialty providers, education, resources, and community supports, while maintaining compliance with approved protocols and EMR documentation.