Remote Telecoms Support Specialist: Customer Care Pro

Placements24; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

Health, dental, and vision insurance

Paid training program

Flexible remote schedule

Advancement opportunities

Employee discounts on telecom services

Job summary

Placements24 is seeking a Telecoms Customer Support Specialist for a remote role, serving customers in the East London region. The role focuses on resolving inquiries about internet, mobile, and voice services with professionalism and efficiency.

You will handle inquiries via phone, email, and chat, document interactions in the CRM, assist with billing, and escalate complex issues when needed. A stable home office setup and strong communication are required.

Qualifications

• Experience in customer support or call center, telecom preferred.
• Excellent verbal and written communication with professional tone.
• Strong problem-solving abilities and calm under pressure.
• Proficiency in CRM software and ticketing systems.
• Ability to multitask and work remotely with a stable internet connection.

Responsibilities

• Respond to inquiries via phone, email, and chat with timely, accurate assistance.
• Troubleshoot and resolve telecom-related issues (internet, mobile, voice).
• Assist with billing inquiries, plan changes, and account management.
• Document interactions and resolutions in the CRM accurately.
• Escalate complex issues to higher-level teams when needed.
• Educate customers on service features and best practices.

Skills

Customer support

Communication

CRM software

Problem solving

Remote work

Time management

Phone and email support

Tools

CRM systems

Ticketing systems

Job description

Placements24 is seeking a Telecoms Customer Support Specialist for a remote role, serving customers in the East London region. The role focuses on resolving inquiries about internet, mobile, and voice services with professionalism and efficiency.

You will handle inquiries via phone, email, and chat, document interactions in the CRM, assist with billing, and escalate complex issues when needed. A stable home office setup and strong communication are required.