Customer Solutions Representative

Placements24; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Placements24 is seeking a Customer Solutions Representative for their fully remote team, supporting customers across multiple regions including the US. You will be the main contact, handling inquiries, troubleshooting, and guiding customers to solutions.

You will work independently, manage your time, and strive to meet targets while leveraging CRM tools and remote collaboration software. The role emphasizes problem-solving, customer care, and driving satisfaction and retention.

Qualifications

• Proven experience in a customer support role, ideally remote.
• Excellent verbal and written communication with a customer-first approach.
• Strong analytical and problem-solving capabilities.
• Proficiency with CRM software, ticketing systems, and remote collaboration tools.
• Ability to work independently, manage time efficiently, and meet targets.
• A stable internet connection and a dedicated workspace are required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing effective solutions.
• Diagnose and resolve customer issues related to products, services, and accounts.
• Document all customer interactions, issues, and resolutions accurately in the CRM.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Proactively identify customer needs and recommend appropriate solutions or services.
• Maintain a thorough understanding of company products and policies to provide informed support.

Skills

Customer support

Remote work

CRM proficiency

Communication skills

Problem-solving

Time management

Tools

CRM software

Ticketing systems

Remote collaboration tools

Job description

About the Role

Our client is seeking a dedicated Customer Solutions Representative to join their fully remote team, supporting customers across various regions, including those near East London . This role is centered on providing exceptional problem-solving and support to ensure customer satisfaction and retention. You will be the primary point of contact for customers, expertly handling inquiries, troubleshooting issues, and guiding them through solutions. This position offers the flexibility of remote work combined with the opportunity to make a significant impact on the customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing effective solutions.
• Diagnose and resolve customer issues related to products, services, and accounts.
• Document all customer interactions, issues, and resolutions accurately in the CRM.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Proactively identify customer needs and recommend appropriate solutions or services.
• Maintain a thorough understanding of company products and policies to provide informed support.

Requirements

• Proven experience in a customer support or solutions-oriented role, ideally remote.
• Excellent verbal and written communication skills, with a customer-first approach.
• Strong analytical and problem-solving capabilities.
• Proficiency with CRM software, ticketing systems, and remote collaboration tools.
• Ability to work independently, manage time efficiently, and meet targets.
• A stable internet connection and a dedicated workspace are required.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote position offering great work-life balance.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Ongoing training and career development opportunities within a growing company.