Remote Customer Support Specialist - Growth & Bonuses

Placements24; United States; Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Company-provided equipment

Career progression

Job summary

Placements24 is seeking a Remote Customer Service Representative to join a fully distributed team, supporting customers across South Africa from a home office. You will be the primary contact, handling inquiries, resolving issues, and ensuring a positive experience with a forward-thinking company that champions remote work.

Ideal candidates will have prior customer service experience, excellent verbal and written communication skills, and the ability to manage time effectively in a remote

Qualifications

• Previous experience in a customer service, call center, or helpdesk environment.
• Exceptional verbal and written communication skills.
• Strong ability to manage time and prioritize tasks effectively in a remote setting.
• Proficiency with standard computer applications and comfortable learning new software.
• A dedicated home office setup with a stable internet connection.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Handle inbound customer calls, emails, and chat messages, providing accurate information and solutions.
• Effectively troubleshoot customer problems, identifying root causes and implementing appropriate resolutions.
• Maintain detailed records of customer interactions, complaints, and comments in the designated system.
• Follow communication scripts and company policies while delivering personalized service.
• Collaborate with team members and supervisors on complex customer cases.
• Proactively seek opportunities to enhance the customer's understanding of our products/services.

Job description

Placements24 is seeking a Remote Customer Service Representative to join a fully distributed team, supporting customers across South Africa from a home office. You will be the primary contact, handling inquiries, resolving issues, and ensuring a positive experience with a forward-thinking company that champions remote work.

Ideal candidates will have prior customer service experience, excellent verbal and written communication skills, and the ability to manage time effectively in a remote