Telecoms Customer Support Specialist

Placements24; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

Health, dental, and vision insurance

Paid training program

Flexible remote schedule

Advancement opportunities

Employee discounts on telecom services

Job summary

Placements24 is seeking a Telecoms Customer Support Specialist for a remote role, serving customers in the East London region. The role focuses on resolving inquiries about internet, mobile, and voice services with professionalism and efficiency.

You will handle inquiries via phone, email, and chat, document interactions in the CRM, assist with billing, and escalate complex issues when needed. A stable home office setup and strong communication are required.

Qualifications

• Experience in customer support or call center, telecom preferred.
• Excellent verbal and written communication with professional tone.
• Strong problem-solving abilities and calm under pressure.
• Proficiency in CRM software and ticketing systems.
• Ability to multitask and work remotely with a stable internet connection.

Responsibilities

• Respond to inquiries via phone, email, and chat with timely, accurate assistance.
• Troubleshoot and resolve telecom-related issues (internet, mobile, voice).
• Assist with billing inquiries, plan changes, and account management.
• Document interactions and resolutions in the CRM accurately.
• Escalate complex issues to higher-level teams when needed.
• Educate customers on service features and best practices.

Skills

Customer support

Communication

CRM software

Problem solving

Remote work

Time management

Phone and email support

Tools

CRM systems

Ticketing systems

Job description

About the Role

Our client is looking for a dedicated and empathetic Telecoms Customer Support Specialist to join their remote team, serving customers in the East London region. This role is essential for providing exceptional support and resolving customer inquiries related to telecommunications services. You will be the primary point of contact for customers, addressing technical issues, billing queries, and service inquiries with professionalism and efficiency. The ideal candidate possesses excellent communication skills, patience, and a passion for delivering outstanding customer service in a remote setting.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate assistance.
• Troubleshoot and resolve technical issues related to internet, mobile, and voice services.
• Assist customers with billing inquiries, plan changes, and account management tasks.
• Document all customer interactions and resolutions in the CRM system accurately.
• Escalate complex issues to higher-level support teams or relevant departments when necessary.
• Educate customers on service features, usage, and best practices to enhance their experience.

Requirements

• Previous experience in a customer support or call center environment, preferably in the telecom industry.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using customer relationship management (CRM) software and ticketing systems.
• Ability to multitask and manage time effectively in a remote work environment.
• A stable internet connection and a dedicated home office setup are required.

Benefits

• Competitive hourly wage and opportunities for performance bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid training program designed to equip you with necessary skills.
• Flexible remote work schedule that promotes work-life balance.
• Opportunities for advancement within the customer service department.
• Employee discounts on company telecommunications services.