Remote Customer Solutions Specialist

Placements24; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Placements24 is seeking a Customer Solutions Representative for their fully remote team, supporting customers across multiple regions including the US. You will be the main contact, handling inquiries, troubleshooting, and guiding customers to solutions.

You will work independently, manage your time, and strive to meet targets while leveraging CRM tools and remote collaboration software. The role emphasizes problem-solving, customer care, and driving satisfaction and retention.

Qualifications

• Proven experience in a customer support role, ideally remote.
• Excellent verbal and written communication with a customer-first approach.
• Strong analytical and problem-solving capabilities.
• Proficiency with CRM software, ticketing systems, and remote collaboration tools.
• Ability to work independently, manage time efficiently, and meet targets.
• A stable internet connection and a dedicated workspace are required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing effective solutions.
• Diagnose and resolve customer issues related to products, services, and accounts.
• Document all customer interactions, issues, and resolutions accurately in the CRM.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Proactively identify customer needs and recommend appropriate solutions or services.
• Maintain a thorough understanding of company products and policies to provide informed support.

Skills

Customer support

Remote work

CRM proficiency

Communication skills

Problem-solving

Time management

Tools

CRM software

Ticketing systems

Remote collaboration tools

Job description

Placements24 is seeking a Customer Solutions Representative for their fully remote team, supporting customers across multiple regions including the US. You will be the main contact, handling inquiries, troubleshooting, and guiding customers to solutions.

You will work independently, manage your time, and strive to meet targets while leveraging CRM tools and remote collaboration software. The role emphasizes problem-solving, customer care, and driving satisfaction and retention.