Telecommunications Specialist

Placements24; United States; Remote; USD 18,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Training & certs

Collaborative environment

Flexible schedule

Retirement fund

Vacation allowance

Job summary

Placements24 is seeking a knowledgeable Telecommunications Specialist to enhance support and operations in Randburg. The role focuses on expert support for voice, data, and mobile systems, troubleshooting complex issues, and contributing to network improvements.

The ideal candidate has a bachelor's in telecom or related field, 4+ years of hands-on experience, proficiency with IP telephony, PBX, and network management tools, and strong analytical and communication skills.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science, or related field or equivalent experience.
• At least 4 years of hands-on telecommunications support or engineering experience.
• Strong knowledge of IP telephony, PBX systems, and mobile communications.
• Excellent problem-solving, analytical and documentation skills.
• Clear written and verbal communication abilities.
• Familiarity with network monitoring and management tools.

Responsibilities

• Provide advanced technical support for voice, data, and mobile telecom systems.
• Diagnose and resolve complex network performance and equipment issues.
• Assist in planning, installing, and configuring telecom equipment and services.
• Conduct regular system audits and maintenance for security and performance.
• Develop and update technical docs, guides, and troubleshoot procedures.
• Coordinate with vendors to resolve escalated issues and manage service contracts.

Skills

IP telephony

PBX systems

Mobile tech

Analytical skills

Communication

Monitoring tools

Education

Bachelor's degree in Telecommunications/CS or related field

Tools

IP telephony hardware

Network monitoring tools

Job description

About the Role

Our client is seeking a knowledgeable and versatile Telecommunications Specialist to enhance their technical support and operational capabilities in Randburg . This role focuses on providing expert support for a wide range of telecommunications services and systems, troubleshooting complex issues, and contributing to the continuous improvement of network infrastructure. You will work closely with various departments to ensure seamless communication flow and support strategic projects. The ideal candidate is a technical problem-solver with a solid understanding of modern telecommunications technologies and a commitment to service excellence.

Key Responsibilities

• Provide advanced technical support for voice, data, and mobile telecommunications systems.
• Diagnose and resolve intricate technical problems related to network performance, connectivity, and equipment.
• Assist in the planning, installation, and configuration of new telecommunications equipment and services.
• Conduct regular system audits and maintenance to ensure optimal performance and security.
• Develop and update technical documentation, user guides, and troubleshooting procedures.
• Liaise with vendors and service providers to resolve escalated issues and manage service contracts.

Requirements

• Bachelor's degree in Telecommunications, Computer Science, or a related field, or equivalent experience.
• Minimum of 4 years of hands‑on experience in telecommunications support or engineering.
• Proficiency with IP telephony, PBX systems, mobile communication technologies, and related hardware.
• Strong analytical skills and the ability to troubleshoot complex technical problems methodically.
• Excellent written and verbal communication skills.
• Familiarity with network monitoring and management tools.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for specialized training and professional certifications.
• A collaborative team environment that encourages knowledge sharing.
• Flexible work arrangements to support work-life balance.
• Contribution to a retirement fund.
• Generous vacation allowance.