Remote Telecom Services Program Manager

National Power; Philadelphia (Philadelphia County); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan with 2%

Paid time off

Life Insurance

Disability insurance

Job summary

National Power is seeking a Program Manager to oversee an ISP service contract within the inside plant of a large telecommunications customer. The role involves coordinating field technicians, tracking tickets, and ensuring timely service delivery.

The candidate should have extensive experience managing large telecom service contracts and a strong commitment to customer satisfaction. The position requires leadership of service providers, thorough documentation, and the ability to adapt to a

Qualifications

• Must have strong customer service skills and ability to communicate effectively with customers
• Experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent organizational skills and ability to work in a changing environment
• Advanced knowledge of English language (written and spoken)
• Proficient with Microsoft Word; intermediate Excel usage
• Ability to read schematics, diagrams, and specifications

Responsibilities

• Manage internal technicians to execute preventative maintenance contracts
• Track open tickets and communicate status to customers
• Coordinate with customers to address questions, problems, and service requests
• Arrange repairs and schedule maintenance activities
• Order parts for repairs
• Read and interpret schematics, wiring diagrams, and specifications
• Provide feedback to customers on maintenance needs based on electrical/battery knowledge
• Maintain preventative and emergency maintenance reports for customer reviews

Skills

Customer service

Team leadership

Communication

Problem solving

Adaptability

English proficiency

Education

High school diploma

Some college

Tools

Excel

Microsoft Word

Web services

Job description

National Power is seeking a Program Manager to oversee an ISP service contract within the inside plant of a large telecommunications customer. The role involves coordinating field technicians, tracking tickets, and ensuring timely service delivery.

The candidate should have extensive experience managing large telecom service contracts and a strong commitment to customer satisfaction. The position requires leadership of service providers, thorough documentation, and the ability to adapt to a