Remote Program Manager – Telecom Services & Contracts

National Power

Atlanta (GA)

Remote

USD 125,000 - 140,000

Full time

10 days ago

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Job summary

National Power, LLC is seeking a Program Manager to join our growing team. The Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs, reporting to the Senior Director of the Broadband Services Division.

You will manage teams, ensure service quality, and drive on-time delivery with a strong customer service focus. The role requires extensive experience in large telecom service contracts, strong leadership, and a team-oriented mindset,

Qualifications

10+ years of experience managing facilities electrical powering and cooling service.
High school diploma required; some college preferred.
Superior organizational skills and experience leading teams of service providers.
Excellent customer service and communication skills.
Ability to work in a changing environment; strong English language.
Proficient with MS Word; intermediate Excel skills.
Familiar with remote web apps and services.
Demonstrated team-player attitude.

Responsibilities

Manage internal technicians to execute maintenance contracts across territory.
Track open tickets and communicate status to customer.
Communicate with customers to address questions or service requests; escalate as needed.
Arrange and schedule necessary repairs to restore service.
Order parts required for repairs.
Read schematics, flowcharts, wiring diagrams and specs.
Review inspection reports and advise customer on maintenance needs.
Maintain preventative and emergency maintenance reports for client review.