Remote Telecom Program Manager - Inside Plant & Services

National Power; Roanoke (VA); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Company-paid Life Insurance

Short-term & Long-term Disability

Medical, Dental, Vision Insurance

401(k) with company match

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

3 weeks paid vacation after 90 days

Up to 9 paid holidays

Paid sick time

Remote work from home

Job summary

National Power, LLC is seeking a Program Manager to oversee a large telecommunications customer’s inside plant service needs. Reporting to the Senior Director, you will manage a team of technicians, track tickets, and coordinate repairs to ensure high-quality service.

Remote work is offered, with emphasis on exceptional customer relations and cross-functional teamwork. The role requires 10+ years in facilities/electrical powering and cooling service, plus strong leadership and communication

Qualifications

• Experience managing facilities electrical powering and cooling service.
• Superior organizational skills and experience managing teams of service providers.
• Excellent customer service skills, verbal and written communication.
• Ability to work well in a changing work environment.
• Advanced knowledge of English language.

Responsibilities

• Manage internal technicians to execute the preventive maintenance contract across the territory.
• Track open tickets and update customers on status.
• Communicate with customers to address questions and requests; escalate as needed.
• Arrange repairs to restore service and schedule them.
• Order parts for repairs and read schematics and wiring diagrams.
• Review inspection reports and advise on maintenance needs.
• Maintain maintenance reports for customer review.

Skills

Team management

Customer service

Verbal/written communication

Organizational skills

Adaptability

English proficiency

Education

High school diploma; some college preferred

Tools

Excel

Microsoft Word

Remote web applications

Job description

National Power, LLC is seeking a Program Manager to oversee a large telecommunications customer’s inside plant service needs. Reporting to the Senior Director, you will manage a team of technicians, track tickets, and coordinate repairs to ensure high-quality service.

Remote work is offered, with emphasis on exceptional customer relations and cross-functional teamwork. The role requires 10+ years in facilities/electrical powering and cooling service, plus strong leadership and communication