Remote Telecom & Facilities Program Manager

National Power; Columbus (OH); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Three weeks paid vacation after 90+ d

Up to 9 paid holidays

Paid sick time

Company-paid Life Insurance

Company-paid Disability Insurance

Health Insurance with four planoptions

401(k) with company match

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Job summary

National Power, LLC is seeking a Program Manager to join our growing team. Reporting to the Director of the Managed Services Division, the Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Qualifications

• High school diploma; some college preferred.
• 10+ years of experience managing facilities electrical powering and cooling services.
• Strong organizational skills; experience leading service-provider teams.
• Excellent customer service; strong written and verbal communication.
• Ability to adapt to a changing work environment; English language proficiency.
• Proficient in MS Word and Excel; familiarity with remote web applications.
• Collaborative team player.

Responsibilities

• Manage internal technicians to execute the preventative maintenance contract across territory.
• Track open tickets and communicate status to customer.
• Communicate with customers to address questions or service requests; escalate as needed.
• Arrange repairs to restore service and schedule them.
• Order parts for repairs.
• Read schematics, flowcharts, wiring diagrams and specs.
• Review inspection reports and advise on maintenance needs.
• Maintain preventative and emergency maintenance reports for customer review.

Skills

Facilities management

Team management

Customer service

Communication

English language proficiency

Microsoft Excel

Microsoft Word

Remote web applications

Problem solving

Education

High school diploma

Some college

Tools

Microsoft Excel

Microsoft Word

Job description

National Power, LLC is seeking a Program Manager to join our growing team. Reporting to the Director of the Managed Services Division, the Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.