Remote Telecom Program Manager – ISP Service Delivery

National Power, LLC; Washington (District of Columbia); Remote; USD 125,000 - 140,000; Full time

Job summary

National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Director of the Managed Services Division, the Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Qualifications

• High school diploma required – some college preferred.
• 10+ years of experience managing facilities, electrical powering and cooling service preferred.
• Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
• Ability to work well in a changing work environment
• Requires advanced knowledge of the English language
• Intermediate knowledge of Microsoft Word applications, especially Excel
• Adept at the use of remote web applications and web services
• Proven team player

Responsibilities

• Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer
• Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary
• Arrange for necessary repairs to restore service and schedule these repairs
• Order parts for needed repairs
• Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
• Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
• Successfully maintain preventative and emergency maintenance reports for customer review and access as needed

Skills

Customer service

Verbal & written communication

Organizational skills

Team leadership

English language

Education

High school diploma

Some college

Tools

Microsoft Word

Excel

Job description

National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Director of the Managed Services Division, the Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.