Remote Telecom Process Improvement Analyst (FAA Modernization)

Noblis; Concord (NH); On-site; USD 116,000 - 181,000; Full time

Job summary

Noblis is seeking a Business Process Analyst to modernize telecom service ordering workflows for FAA programs, delivering BNATCS readiness and NAS capabilities. You will drive change across engineers and customers, and translate complex processes into clear documentation and SOPs.

Applicants should have 9–11 years of project management experience (or equivalent) within telecom or government sectors, strong stakeholder management, and knowledge of BPM best practices; PMP is a plus.

Qualifications

• Experience in business process analysis, process improvement, or workflow modernization.
• Experience in telecom or government environments.
• Knowledge of BPM theories, standards and best practices.
• Strong analytical, communication, and stakeholder management skills.
• Ability to translate complex technical and operational processes into clear, actionable documentation.
• Experience with change management principles and tool adoption.

Responsibilities

• Serve as the primary change agent for process modernization, facilitating buy-in from Engineers, FAA customers, and other stakeholders.
• Conduct comprehensive assessments of current telecommunication service order engineering workflows, identifying inefficiencies, bottlenecks, and areas of risk across both project management and engineering functions.
• Design and implement modernized processes that align with industry best practices and FAA telecommunications guidelines.
• Develop process maps, workflow diagrams, and documentation that clearly define current-state and future-state operations.
• Collaborate with Project Managers to evaluate and enhance the standard project plan templates, artifacts, and tools used to facilitate telecom service orders.
• Work with Engineers to assess and optimize processes for reviewing telecommunications solutions.
• Evaluate current tools and technologies used by the team and recommend modern alternatives that support improved collaboration, tracking, and reporting.
• Develop and deliver training materials, standard operating procedures (SOPs), and user guides to support the transition to modernized processes.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of modernized processes.

Skills

Project management

Stakeholder management

Analytical skills

Communication skills

Documentation/writing

Change management

Education

Bachelor’s degree

Master’s degree

Associates degree

High school diploma

Job description

Noblis is seeking a Business Process Analyst to modernize telecom service ordering workflows for FAA programs, delivering BNATCS readiness and NAS capabilities. You will drive change across engineers and customers, and translate complex processes into clear documentation and SOPs.

Applicants should have 9–11 years of project management experience (or equivalent) within telecom or government sectors, strong stakeholder management, and knowledge of BPM best practices; PMP is a plus.