Remote Technology Director — AI-Driven Retail Ops

Ladders; United States; Remote; USD 110,000 - 280,000; Full time

Benefits offered by this job

Professional development

Collaborative environment

Tech platforms access

Strategic influence

Travel flexibility

Job summary

Ladders is seeking a Technology Director to guide technology strategy for a high-volume support environment, focusing on service delivery, efficiency, and cross-functional alignment. The role partners with business leaders, vendors, and stakeholders to translate priorities into scalable tech capabilities.

Remote position for US-based candidates. Requires experience with AI-enabled approaches to improve contact center performance and drive continuous improvement across store, non-store, and

Qualifications

• 8+ years of technology leadership experience.
• 5+ years leading a large contact center with 400+ staff.
• Experience across store, non-store and supply chain processes.
• Proven track record delivering efficient technology solutions.
• Familiarity with AI in call center operations.
• Strong communication and stakeholder relationship-building.
• Bachelor's degree or equivalent in a related field.

Responsibilities

• Collaborate with business leaders to identify needed capabilities.
• Develop and execute strategic plans aligned with objectives.
• Drive strategic alignment and partnerships across functions.
• Evaluate market research and maintain industry knowledge.
• Establish and nurture strategic vendor relationships.
• Define and communicate value propositions and success metrics.
• Provide leadership and mentoring to direct reports.

Skills

Tech leadership

Contact center leadership

Cross-functional

AI in contact centers

Stakeholder management

Mentoring

Education

Bachelor's degree or equivalent

Job description

Ladders is seeking a Technology Director to guide technology strategy for a high-volume support environment, focusing on service delivery, efficiency, and cross-functional alignment. The role partners with business leaders, vendors, and stakeholders to translate priorities into scalable tech capabilities.

Remote position for US-based candidates. Requires experience with AI-enabled approaches to improve contact center performance and drive continuous improvement across store, non-store, and